Head of Performance

St Patrick's House, Cardiff

As we continue our journey across Wales and Borders, we are looking for an experienced and motivated Head of Performance to lead our Performance team. A role based in our new, state-of-the-art offices in the centre of Cardiff, this is a central role to help us continue in our mission to become the best railway in the UK.

A senior role within the organisation, the Head of Performance reports into the Performance & Planning Director, overseeing a team of Performance Managers and Analysts. Encapsulating performance for the whole of TfWRS, the role requires a strong management and leadership style, with the ability to adapt according to the pressures faced within a fast pace environment daily.

Working closely with key stakeholders, you will facilitate meetings with key leads to ensure milestones within the Joint Partnership Agreement are on track and closely monitor Performance Improvement Plans with functional Directors in close collaboration with the Performance team. You will approve business cases submitted for performance improvements and must feel comfortable justifying any expenditure to senior levels within the business.

Answerable to any performance trends, you will work closely with the Reporting & Analyst Manager to deliver results in key meetings outlining any future risk and mitigation. Overseeing and arranging the creation of comprehensive daily and periodic reports an eye for detail is essential for this role, ensuring the audience fully understands the content included within the detail submitted. You will also be required to have experience of the railway operation and the functions with a good understanding of how each interlinks with the other and the ability to challenge decisions in a tactful manner.

Developing the recently expanded Performance Team to its full potential is an exciting opportunity for this role, ensuring 1:1s, PDRs and coaching opportunities are undertaken for all parties within the function. We are looking for someone who is passionate about service delivery and a keen aspiration to take performance delivery to the next level as the TfW journey progresses further.

This is a great opportunity to join a dynamic team, during an exciting time of transformation and growth at Transport for Wales Rail Services.

If this sounds like your next challenge, please view the below job description for further information.

To submit an application, please send an up to date CV to with the job title and the job reference number (P13) as the email title - please note, applications submitted through the website will not be considered.


190708 Head of Performance JD V002


  • Location: St Patrick's House, Cardiff
  • Job Title: Head of Performance
  • Hours: 37
  • Salary Competitive
  • Closing Date 18/07/2019
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