Customer Service Trainer (12 month Internal Secondment)

St Patrick's House, Cardiff

**Please note this is an internal secondment (initially 12 months based in Cardiff). External applications will not be considered

Please note, applicants must hold current Conductor competence.  If you do not meet this criteria, your application will not be considered.

Are you passionate about Learning & Development? If you are we have an exciting secondment opportunity within the Learning and Development team for a Customer Service Trainer based in Cardiff.

This is a great time to join the training team. You will have the opportunity to deliver company inductions to new colleagues, refresher days, short training activities and support the delivery of training programmes for conductors, Stations and the wider business. The role involves training many elements of operational and commercial training for both new and existing colleagues.

You need to be a great coach, mentor and trainer with the ability to create and deliver innovative and engaging sessions.

Good computer skills and excellent communication skills are a must in this role, as well as being flexible to do whatever is required of the training team. Being flexible, sometimes working unsociable hours, and able to travel extensively across our network spending time away from home is essential in this role.

Ideally you will hold an assessor’s qualification or be willing to complete this within 6 months of your appointment as well as obtaining a training qualification whilst you are with the team.

Don’t worry –you will receive full support from your L&D colleagues to enable you to gain confidence and develop in your role.

If you are passionate about contributing to the performance of our business through developing our people and want to further your own development, this is a fantastic opportunity. It is a very busy time for training and a great chance to use your experience, creativity and skills, and where you can be part of a team who are involved in all areas of the business.  So if this is you, then please apply!

For further information relating to the role please contact Niki Wilkinson, Commercial Training Manager


Customer Service Trainer JD July 2019


  • Location: St Patrick's House, Cardiff
  • Job Title: Customer Service Trainer (12 month Internal Secondment)
  • Hours: 37
  • Salary Salary dependent on experience
  • Closing Date 18/07/2019
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