Customer Reporting & Information Manager
Salary circa £38,000 dependent on experience
Are you highly-motivated and looking for a new challenge?
Are you a people focussed individual with proven leadership experience?
Are you customer orientated, always keeping the customer experience at the heart of what you do?
If so, we could have the ideal opportunity for you!
Working as a key member of the Control Centre Management team supporting both the Head of Current Operations and Control Centre Manager, the Customer Reporting & Information Manager is responsible for leading and developing the team that provide the information for both Internal & External Stakeholders, ensuring that the team consistently provide accurate and timely information about our service for our staff and customers.
With proven leadership experience, this role will require you to deliver and maintain the level of service our internal and external customers expect, through the development of the team and improved processes for Passenger Information During Disruption (PIDD).
You will use initiative and operational experience to manage and develop processes that deliver to the standards defined by the Rail Delivery Group (RDG) good practice guides, thus achieving our purpose of connecting people to what is important to them!
You will be an excellent communicator, developing and maintaining excellent working relationships with all stakeholders and using these relationships to share best practice.
Does this sound like an exciting opportunity to you? If so, view the job description and find out more!
Transport for Wales - Rail Services recognises its responsibilities with regard to the integrity and security of Personal Data and information collected during the recruitment process in accordance with the Data Protection Act 1998 (as amended) (the "Data Protection Legislation").
By accepting these Terms and consenting below, you agree that the information contained in your application and any other personal information obtained about you during the recruitment process ("Personal Data"), which may include Sensitive Personal Data (as defined in the Data Protection Act 1998), may be used by Transport for Wales - Rail Services and its affiliates for any purpose regarding your application. These purposes will include: recruitment activities related to this (or any future) vacancy; management and administration requirements; if you are offered a role with us we are permitted to use information collected during the recruitment process for the purpose of making the offer and to manage your on-going employment with us; and for compliance with any procedures, laws and regulations to which Transport for Wales - Rail Services is subject.
If you are offered a role with us then we will also undertake pre-employment checks, which may include, but not be limited to, checking your credit history, criminal records checks, address, academic qualifications and employer references.Accept & Continue