Customer Service Supervisor

Newport (Newport)

Are you customer orientated, always keeping the customer experience at the heart of what you do? Do you like to bring joy into your working day?

If so, we could have the ideal opportunity for you!

We have an exciting opportunity for a self-motivated and customer-orientated person to help deliver excellent standards of service to our customers within a busy station environment as a Customer Service Supervisor at our busy Newport Station.

In this role, you will be responsible for:

·        Supervising staff within the stations team

·        Ensuring that high customer service levels are consistently met

·        To support and lead the gateline team to ensure the cover of the gateline hours.

·        To ensure the team are fully trained on all aspects of gateline revenue such as Star mobile, TVM fingertip maintenance and CUBIC process.

·        To encourage fantastic customer service to our passengers at all times.

·        The successful candidate must be willing to work towards TAQA within the first 6 months and have assessment responsibility.

You will be the friendly face of Transport for Wales, bringing plenty of initiative and the ability to learn new skills quickly. With excellent communication skills, you’ll be committed to going the extra mile for both our customers and our employees; helping and assisting others will be second nature. You will be confident with the ability to think on your feet and enjoy working as part of, and leading, a team.

Please note: this role will require you to work a variety of shifts, over five days, which will include weekends and bank holidays.  A sample rota is available on request.

Please click on the Job description link for further details. 



G3 Supervisor


  • Location: Newport
  • Job Title: Customer Service Supervisor
  • Hours: 35
  • Salary G3
  • Closing Date 14/12/2018
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