Are you customer orientated, always keeping the customer experience at the heart of what you do? Do you like to bring joy into your working day?
If so, we could have the ideal opportunity for you!
We have an exciting opportunity for a self-motivated and customer-orientated person to help deliver excellent standards of service to our customers within a busy station environment as a Customer Service Supervisor at our busy Newport Station.
In this role, you will be responsible for:
· Supervising staff within the stations team
· Ensuring that high customer service levels are consistently met
· To support and lead the gateline team to ensure the cover of the gateline hours.
· To ensure the team are fully trained on all aspects of gateline revenue such as Star mobile, TVM fingertip maintenance and CUBIC process.
· To encourage fantastic customer service to our passengers at all times.
· The successful candidate must be willing to work towards TAQA within the first 6 months and have assessment responsibility.
You will be the friendly face of Transport for Wales, bringing plenty of initiative and the ability to learn new skills quickly. With excellent communication skills, you’ll be committed to going the extra mile for both our customers and our employees; helping and assisting others will be second nature. You will be confident with the ability to think on your feet and enjoy working as part of, and leading, a team.
Please note: this role will require you to work a variety of shifts, over five days, which will include weekends and bank holidays. A sample rota is available on request.
Please click on the Job description link for further details.
Transport for Wales - Rail Services recognises its responsibilities with regard to the integrity and security of Personal Data and information collected during the recruitment process in accordance with the Data Protection Act 1998 (as amended) (the "Data Protection Legislation").
By accepting these Terms and consenting below, you agree that the information contained in your application and any other personal information obtained about you during the recruitment process ("Personal Data"), which may include Sensitive Personal Data (as defined in the Data Protection Act 1998), may be used by Transport for Wales - Rail Services and its affiliates for any purpose regarding your application. These purposes will include: recruitment activities related to this (or any future) vacancy; management and administration requirements; if you are offered a role with us we are permitted to use information collected during the recruitment process for the purpose of making the offer and to manage your on-going employment with us; and for compliance with any procedures, laws and regulations to which Transport for Wales - Rail Services is subject.
If you are offered a role with us then we will also undertake pre-employment checks, which may include, but not be limited to, checking your credit history, criminal records checks, address, academic qualifications and employer references.Accept & Continue