Customers are key to what we do - if you want to help us give them a journey to remember, then we need you!
We are currently recruiting for a Customer Service Advisor to be based at Cathays station on a Fixed Term basis until October 2018.
As a Customer Service Advisor, you will be the first point of contact for our customers at our stations and will help with anything that they need, so being a people person is a must. One minute you may be helping a customer rush to a train with their bags, the next, researching train times.
The skills you’ll need:
· Customer service skills
· Excellent communication skills
· Ability to remain calm under pressure
· Ability to use your own initiative
What else you’ll need to know:
As a train operating company, we are there for our customers whenever they need to travel – this means that you will be happy to work a variety of shifts, including nights, bank holidays and weekends.
You will be paid a competitive salary of £23,978 per annum.
Arriva Trains Wales recognises its responsibilities with regard to the integrity and security of Personal Data and information collected during the recruitment process in accordance with the Data Protection Act 1998 (as amended) (the "Data Protection Legislation").
By accepting these Terms and consenting below, you agree that the information contained in your application and any other personal information obtained about you during the recruitment process ("Personal Data"), which may include Sensitive Personal Data (as defined in the Data Protection Act 1998), may be used by Arriva Trains Wales and its affiliates for any purpose regarding your application. These purposes will include: recruitment activities related to this (or any future) vacancy; management and administration requirements; if you are offered a role with us we are permitted to use information collected during the recruitment process for the purpose of making the offer and to manage your on-going employment with us; and for compliance with any procedures, laws and regulations to which Arriva Trains Wales is subject.
If you are offered a role with us then we will also undertake pre-employment checks, which may include, but not be limited to, checking your credit history, criminal records checks, address, academic qualifications and employer references.Accept & Continue