• Customer Relations Administration Assistant

    Customer Relations Administration Assistant18A/234

    St. Marys House, Cardiff £24,409


    We are looking for a highly motivated, organised and customer focussed individual join our Customer Relations team as an Administrator

    You will be analytical, have excellent communication skills and the ability to provide a consistent, high quality service at all times. 

    In addition, experience of working in an administrative role and experience of working with CRM (Customer Relations Management) systems are desirable. 

    If this sounds like the opportunity you’ve been waiting for, we look forward to receiving your application. 

    Please note that this vacancy closes at midday on the 16th of October.  If you have applied for this role in the last 6 months, you do not need to re-apply. 

  • Customer Information Manager (Internal only)

    Customer Information Manager (Internal only)18A/235


    Please note: this position is only open to people currently employed by Transport for Wales Rail Services. If you are not eligible to apply for this position, your application will not be considered.

    Are you highly-motivated and looking for a new challenge?

    Are you a people focussed individual with proven leadership experience?

    Are you customer orientated, always keeping the customer experience at the heart of what you do?

    If so, we could have the ideal opportunity for you!

    Working as a key member of the Control Centre Management team supporting both the Head of Current Operations and Control Centre Manager, the Customer Information Manager is responsible for leading and developing the team of 12 Customer Support Controllers, ensuring that the team consistently provide accurate and timely information about our service with our staff and customers.

    With proven leadership experience, this role will require you to deliver and maintain the level of service our internal and external customers expect, through the development of the team and improved processes for Passenger Information During Disruption (PIDD).

    You will use initiative and operational experience to manage processes that deliver to the standards defined by the Rail Delivery Group (RDG) good practice guides, thus achieving our purpose of connecting people to what is important to them!

    You will be an excellent communicator, developing and maintaining excellent working relationships with all stakeholders and using these relationships to share best practice.

    Does this sound like an exciting opportunity to you?  If so, view the job description and find out more!

    Please note:  this vacancy closes at midday on Thursday the 18th of October