We are looking for a highly motivated, organised and customer focussed individual join our Customer Relations team as an Administrator
You will be analytical, have excellent communication skills and the ability to provide a consistent, high quality service at all times.
In addition, experience of working in an administrative role and experience of working with CRM (Customer Relations Management) systems are desirable.
If this sounds like the opportunity you’ve been waiting for, we look forward to receiving your application.
Please note that this vacancy closes at midday on the 16th of October. If you have applied for this role in the last 6 months, you do not need to re-apply.
Please note: this position is only open to people currently employed by Transport for Wales Rail Services. If you are not eligible to apply for this position, your application will not be considered.
Are you highly-motivated and looking for a new challenge?
Are you a people focussed individual with proven leadership experience?
Are you customer orientated, always keeping the customer experience at the heart of what you do?
If so, we could have the ideal opportunity for you!
Working as a key member of the Control Centre Management team supporting both the Head of Current Operations and Control Centre Manager, the Customer Information Manager is responsible for leading and developing the team of 12 Customer Support Controllers, ensuring that the team consistently provide accurate and timely information about our service with our staff and customers.
With proven leadership experience, this role will require you to deliver and maintain the level of service our internal and external customers expect, through the development of the team and improved processes for Passenger Information During Disruption (PIDD).
You will use initiative and operational experience to manage processes that deliver to the standards defined by the Rail Delivery Group (RDG) good practice guides, thus achieving our purpose of connecting people to what is important to them!
You will be an excellent communicator, developing and maintaining excellent working relationships with all stakeholders and using these relationships to share best practice.
Does this sound like an exciting opportunity to you? If so, view the job description and find out more!
Please note: this vacancy closes at midday on Thursday the 18th of October
Transport for Wales - Rail Services recognises its responsibilities with regard to the integrity and security of Personal Data and information collected during the recruitment process in accordance with the Data Protection Act 1998 (as amended) (the "Data Protection Legislation").
By accepting these Terms and consenting below, you agree that the information contained in your application and any other personal information obtained about you during the recruitment process ("Personal Data"), which may include Sensitive Personal Data (as defined in the Data Protection Act 1998), may be used by Transport for Wales - Rail Services and its affiliates for any purpose regarding your application. These purposes will include: recruitment activities related to this (or any future) vacancy; management and administration requirements; if you are offered a role with us we are permitted to use information collected during the recruitment process for the purpose of making the offer and to manage your on-going employment with us; and for compliance with any procedures, laws and regulations to which Transport for Wales - Rail Services is subject.
If you are offered a role with us then we will also undertake pre-employment checks, which may include, but not be limited to, checking your credit history, criminal records checks, address, academic qualifications and employer references.Accept & Continue